FAQ
How to place orders?
Choose your preferred bouquet and complete the necessary fields before proceeding to checkout. Customize your order by selecting the delivery date, adding a personal message, or including any specific details.
Follow the prompts on the screen for payment. If you encounter any difficulties during the checkout process, don't hesitate to reach out to us for assistance!
How long will the flowers last?
Our floral arrangements are carefully crafted using fresh and high-quality flowers. With proper care, our flowers can typically last between 7 to 10 days.
Can I customize a floral arrangement?
Yes, we offer customization options for our floral arrangements. Please drop us an email at hello@floraette.com to discuss your specific requirements and we will do our best to accommodate your request.
Does the item I receive match what is depicted in the image?
Despite our efforts to replicate the showcased arrangements, the use of seasonal flowers introduces the possibility of variations in availability, color, size, or shape for each stalk. Occasional substitutions may become necessary.
Should any product within a gift set be unavailable or out of stock, we assure you that it will be substituted with an item of equal or higher value. Rest assured, we'll keep you informed in either scenario.
When can I expect my order to be processed?
An automated email will be sent to you once your order has been processed. Kindly allow us a minimum of 24 hours to respond with a confirmation or address any inquiries you may have.